Customer service built around your business, on your own server.
Most AI phone services are a polite voice that takes a message. We built a customer service agent who knows every booking. And the business owns it.
Sunday, 7:46pm, office closed. A customer rings to ask when their car will reach Brisbane. In under half a minute they have the collection window from their own booking, and the depot will ring them the moment it arrives.
It knows who is ringing from the number they call from, so nobody is asked to look anything up. It answers from the caller's own booking: when the car will be picked up, when it will arrive, where the depot is and when it is open, what is still to pay. If something is easier to have in writing, like the depot's address or the payment details, it texts it to them while they are still on the line.
When a caller would rather talk to a person, it puts them straight through, and the story comes with them. The person who picks up can already see who is calling and what they want. After hours, it takes the details so the team can call back first thing.
It runs on the business's own server, built around its own booking system. That is the part a one-size-fits-all service cannot do. An off-the-shelf phone AI can answer the phone, but it cannot see your bookings, text your depot details or put a note on your staff's screens, because it was never built for your business.
Owning it changes the rest too. They decide how it talks and what it handles. Their customers' conversations stay with them. When the business changes, the agent changes with it, and there is no waiting on someone else's roadmap. They even picked his name.
We build the agent around your business: your bookings, your systems, your team's screens. Then we hand you something you own, not a subscription.
Want to hear one? Ring our own agent, Kenny, on (02) 7256 4287. He's Freom's receptionist, so he can't see a client's bookings, but ask him to play receptionist for your business and see how he goes.